Multichannel Integration

Do you need to improve multichannel integration and have one view of product information and customer orders across direct sales, web and stores?  Have you common gift cards & promotions across all channels and can your customers decide where they want to collect an order or send a refund?

Retail Answers can work with you to agree the best IT strategy to integrate information, provide common interfaces to third party systems and provide excellent customer service.

We will

• Understand your current systems and long term requirements quickly and agree a cost effective IT strategy.
• Where new systems are necessary, manage a structured selection process to identify the right solution at the right price.
• Work with suppliers to identify solutions for gift cards, customer orders, despatch and fulfilment.
• Design, specify and develop any interfaces required to achieve true multichannel integration.
  
• Project manage the implementation so that the timeframes and the expected customer service improvements are achieved

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